Cancellation & Refund Policy Forio Pharmaceuticals

1. Overview of B2B Commercial Transactions

Forio Pharmaceuticals operates primarily as a B2B pharmaceutical manufacturing and PCD franchise network. Unlike retail e-commerce platforms, our orders involve custom pharmaceutical formulations, bulk chemical batches, branded packaging materials, and regulated distribution scheduling. Therefore, standard retail cancellation and return models do not apply directly to institutional or commercial consignments.

2. Order Cancellation Policy

Cancellation requests for confirmed commercial orders, franchise stocks, or third-party contract manufacturing batches are subject to the following terms:

• Standard Dispatch Orders: Orders for available stock items can be cancelled without penalty only before they have been processed and handed over to logistics partners for dispatch.
• Custom Contract Manufacturing: Once raw materials have been procured or custom printing plates/packaging have been initiated for third-party production batches, cancellations cannot be accepted.
• Franchise Agreement Deposition: Initial security deposits or advance payments made for locking exclusive PCD franchise territories are non-refundable once territory allocation paperwork has been finalized.

3. Returns, Replacements & Claims

Due to strict drug safety regulations and quality maintenance protocols, opened or used pharmaceutical products cannot be returned. However, replacements or credit notes will be issued under the following validated conditions:

• Transit damages or verifiable short-shipments reported within 48 hours of physical delivery alongside photographic evidence.
• Deviations from agreed technical specifications or quality parameters upon laboratory testing of manufactured batches.

4. Refund Processing Method

In cases where a financial refund is formally approved by our management (such as duplicate payments or unfulfilled advance allocations), the amount will be processed back via the original mode of bank transfer (NEFT/RTGS/IMPS/UPI) within 7 to 10 business days.

5. Contact for Cancellation Queries

If you have questions regarding a pending dispatch, order amendment, or return query, please contact our logistics and support department immediately: